Vorsprung Creats
data-successful business cultures and teams
Vorsprung ensures success by focusing on change management and culture shift with every client, project and organization
Change can be hard. Shifting culture and habits can be hard. Both are required for success. Vorsprung takes small, fast, purposeful steps towards big change. Every step in an engagement is also a chance to form the habits and culture. We work with your teams to plan, try, study, and modify workflows and behaviors so that we always fail forward. “How” we do our work is as necessary to building data-savvy people and processes as the “what” that we work on.
Data that works for you
Analytics Transformation
The value of data lies in convincing decision makers to alter both the way people work and the ways in which business gets done. Becoming a truly data-driven organization means that employee behaviors, business processes, and analytic technologies work in harmony. Vorsprung provides an approach to data and technology rather than an off-the-shelf solution. It starts by identifying the value needed to bring to customers, and then identify the questions that need answers in order to bring that additional value. These questions drive the data gathering and methodologies that inform the right process, behavior, and technology solutions for your business.
Digital Transformation
Today, customers expect robust, digitally enhanced business experiences that connects cross-organizational data from IoT, transactional systems, and CRMs. Vorsprung identifies gaps in digital enablement and hones in on opportunities for improvements ranging from technology and process to behaviors and leadership. These transformations reduce costs, increase revenue, and drive customer loyalty.
customer Journey Management
Customers demand more from the value journeys you provide than ever before. They want businesses to custom tailor their experience, inherently know past interactions and preferences, and to – with this information – provide sound advice and expertise. In order to provide the best experiences, businesses need to first know and understand those experiences. Vorsprung connects, maps, and visualizes your customer journey data, and makes recommendations that can be implemented to every customer facing team.
leadership that works for you
CAO in residence
Starting a new analytic practice or being in the middle of an analytic transformation requires steady stewardship. Vorsprung’s executive resident becomes a part of your team, embedding in your organization, and the day-to-day ebbs and flows of your analytic maturity process.
Leadership and Coaching
Vorsprung helps businesses bridge the gap between business and technology world views, unifying language and purpose to ensure fewer dropped balls, better collaboration, and greater overall success. Your leader and team coaching sessions are custom developed and offered by presentation, workshop, and office hours. Individualized coaching is also available for key personnel who are in “translator” roles between data/technology and the business.
facilitation
This is not just another meeting. Vorsprung helps businesses walk into a structured workshop with a problem to solve, and walk out with a deliverable that is on that path to a solution. Vorsprung’s facilitated working sessions are ideal for problems that are either poorly understood or have potential solutions that cut across many areas of responsibility and require a high degree of coordination. Vorsprung helps you gather perspectives that are sorted through, prioritize them, and act upon them – all “in the room.”
Strategy + Process that works for you
Strategic planning
Vorsprung identifies differentiators, gaps, and market opportunities, helping to choose theaters of activity in which to invest and make business changes. Strategies are stress tested and modified against potential future state market, competitor, and operational dynamics.
Operations planning
Vorsprung helps you turn strategy into execution. We identify the process changes, behavior changes, and technology changes required to meet your business goals and provide a realistic and flexible roadmap to guide you. We stress test those operational plans against risks across the enterprise to identify critical success factors and risk mitigation steps. And Vorsprung is always focused on creating a feedback loop that comes from the learnings you gain from your operational implementations and heads back into your strategic decisions.
business process + Governance
Businesses need to get the right people “in the room” with the right information, right influence, and right perspectives… all at the right times. The pathway from analytic insight to execution moves through the decisions and actions that your governance and business process models shape. Vorsprung helps identify, understand, and modify these processes and facilitates internal adoption.