Turnaround of an analytics group in an organization with a $50M+ annual analytics spend, bringing $300M in revenue due to identified market opportunities while reducing that analytic spend by 10%.

Establishment of a fully functional analytics organization, with strategic insights and self-service capabilities for a resource-constrained medium sized business with a <$10M operational budget.

Developed a first ever customer journey mapping and management solution, across both administrative and clinical journeys, for a major health insurance provider, increasing customer retention by 50%.

Established meaningful, mathematically based and personified customer segmentations and personalized customer loyalty strategies across multiple industries.

Reduced claims adjustment process cycle time by 200% for insurer via digital transformation and established market-responsive product development strategy for SaaS organization, reducing rework by 40%.