Amidst the seemingly infinite digital tools available to help build the path for our businesses, we’ve somehow gotten lost. These tools are meant to aid, not add to our work. They should improve our results. They should add to the quality of our time spent.
Vorsprung knows your business challenges,
and has guaranteed solutions
Your challenge:
ROI
You are putting valuable time and money into your analytics teams and infrastructure, but you’re not seeing a return on that investment. Why? Because, just like your logistics, or your marketing and sales, your analytic is a “system,” and you need a systemic approach to storage, transformation, modeling, decision making, and execution. ROI only comes at execution, and it is dependent upon the entire value chain.
Your Challenge:
Data quality
Your data isn’t convincing anyone to do anything. Why? Your business team members “don’t trust the data.” Yes, data quality issues need to be remediated, but so to must your business teams’ understanding the language and methodologies your technical teams use and your technical teams don’t know how your business wants to use the data. A partnership between your business leaders and technologies is necessary for you to tackle data quality from all sides.
Your challenge:
Data Driven Decision Making
Your leaders lean heavily on experience that isn’t always relevant to today’s market. Why? Your analysts likely think there is a simple, right and wrong answer- when they should be thinking holistically in terms of market, operational, and decision making goals.
Your challenge:
actionable Insights
You have data. But you aren't bringing it all the way to where the rubber meets the road: where your customers interact with your business. Why? Because customers cross every data silo in your business, and you need to bring those elements together AND put next-best-actions in front of your customer-facing team members. You need analyses to tell stories and provide context, not just report out.
Your challenge:
teams are stretched
Even though you’ve been told by the Brand Name that you have the most robust system available, you are still reliant on the same 2, 6, 12 superhero employees to generate insights. Why? Because technology is used by people and your people are not all using your technology the same way. Your analytic teams aren't organized to deliver the way your engineering teams are. There is little specialization, and so only your unicorns who can do all the steps are rising to the top. You need a way to explore, partner, and automate – and few people are expert at all three.
Your challenge:
Working with contractors
There is a perceived risk in hiring a firm over the Brand Name. But consider this: the Brand Name won’t customize their solution or include your people in a solution that they drive. Without buy-in, backslide is real once the Brand Name leaves. Vorsprung is here to work with you and your team, generating ownership and buy-in at each phase, not at the end.
Successes
Turnaround of an analytics group in an organization with a $50M+ annual analytics spend, bringing $300M in revenue due to identified market opportunities while reducing that analytic spend by 10%.
Establishment of a fully functional analytics organization, with strategic insights and self-service capabilities for a resource-constrained medium sized business with a <$10M operational budget.
Developed a first ever customer journey mapping and management solution, across both administrative and clinical journeys, for a major health insurance provider, increasing customer retention by 50%.